POLICY
Sales & Return policy
Sales Policy
- The customer has the responsibility to choose and assure that they have selected the correct product, we do offer 30 days to either exchange or return any of our products, please check our return and exchange policy.
- The introduction of false or incorrect data for the delivery of the order is under the responsibility of the client if by any chance this happened THE CLIENT will be responsible for any additional cost and or have the order canceled. BARREL EXPORTS will not be held accountable.
- In case of any missing or lost products or accessories, BARREL EXPORTS will replace and provide the customer with the products included in the order.
- Before making your shipment we will send detailed images of your order.
- All domestic deliveries are via land, they take from 24 to 96 hours after being dispatched, the delivery time will depend on the destination.
- International shipments cany vary between domestic and air freight. The delivery time frame will depend on the county of destination, for more details please contact us
- To customize your articles, please send us the design in JPEG, PNG or in vector format, for photographs they must be in vector format.
- BARRELL EXPORTS is not responsible for delays in delivery due to lack of shipping or personalized information.
- In orders over $ 500.00 (five hundred dollars) the customer has the option to make his payment in two parts, one as a down payment that must be at least 50% and the other 50% at the confirmation of the end of his order.
Return & Exchange Policy
In order for you to be able to apply our return and exchange policy (whether or not the package has been opened), the product to be exchanged or returned must be in the same condition as the time of the purchase. This means there should not be any alteration or damage and all parts and accessories must be included.
Important detail: It is required to present the commercial invoice or purchase receipt as well as an official identification to proceed with the exchange or return of the product.
- After receiving the purchased product, you have up to 30 days for any exchange or return.
- In case of an exchange it will apply for a product of the same characteristics or of another which has the same or higher price.
- In case of a refund it will apply 5 business days after receiving the returned product in our facilities.
- The amount to be refunded will be the invoiced cost at the time of the purchase and in the event that BARREL EXPORTS has collected the shipping cost it will also be refunded for the total amount.
- BARREL EXPORTS has the responsibility to return the product.
- If an exchange is needed or necessary BARREL EXPORTS will be responsible for the shipping cost of the new product.
- The new product that has been requested to be exchanged will take from 3 to 5 business days to be delivered once the product is received back in our warehouse.
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tel. (52) 33 1773 7618
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barrelexports@gmail.com